Frequently Asked Questions

 

Q) How do I make a purchase?

  1. First simply add the product(s) you want by clicking "Add To Cart" for each one.
  2. Once you finish adding all the products you want to your cart roll your cursor over the cart icon in the upper right and then click "View cart and checkout" or click on "SHOPPING CART" in the left bar.
  3. Please verify you have the intended products and quantity of each. 
  4. Then click the green "Checkout" button in the middle below the list of products.
  5. Log into your account or if you have not yet set up an account in this store you will need to do so now. Make sure you also fill in all the required fields (with a red *) in the billing and mailing address sections. This is required even if your order only contains downloadable products. If billing and mailing addresses are the same, you can fill in the billing name and address and then check the "same as billing" box near the top of the shipping section.
  6. When everything looks correct, press "Submit My Order."

 

 

Q) How do I download my audio download or eBook pdf?

  1. After you completed and hit "Submit My Order" you will be taken to a page where you can hit the "Download Files Now" button and then scroll down to click the "Download Files Now" link
  2.  You will also be emailed a receipt where you can "Download Files Now" (scroll down).

 

Q) How do I check for estimated shipping costs?

  1. After you add a product to your card, roll your cursor over the cart icon in the upper right and then click "View cart and checkout." or click on "SHOPPING CART" in the left bar.
  2. Then click on the "Calculate Shipping" link below the total.
  3. This will open up a separate window where you can fill out the destination location and, if applicable, which type of shipping.
  4. It will then allow you to see and choose from, if applicable, the different mail types and costs. 
  5. Finally, you will see the chosen shipping cost in your subtotal
  6. Go to "Checkout" to complete your order.

 

 

Q) How long will it take for my order to arrive?

  • If you ordered something that will be sent in the mail, you will be sent a second receipt that let's you know the order was shipped.
  • The time it will take to arrive varies on what type of shipping you chose, your location (including if it is rural or international), peak shipping days (e.g., major holidays), etc. 
  • Most domestic orders are via Media Mail and can take up to a month to arrive, although typically around a week or so. 
  • Please give it 30-days on all Media Mail and International orders before letting us know that you have not received your order.

 

 

Q) How do I use my coupon code?

Coupons codes come from a variety of sources, but typically are sent periodically in our monthly IONS eNewsletter or found on our main website. To use one:

  1. First simply add the product(s) you want by clicking "Add To Cart" for each one.
  2. It doesn't matter if your coupon is for one free item or a percentage off your subtotal, you add all the products you want to your cart and then when you are finished  roll your cursor over the cart icon in the upper right and then click "View cart and checkout"  or click on "SHOPPING CART" in the left bar.
  3. Please verify you have the intended products and quantity of each before proceeding. 
  4. Then put your coupon code in the "Coupon Code" field below the list of products and click "Apply." Note, the coupon code is NOT case-sensitive.
  5. You should see the amount change according to the parameters of the coupon.
  6. Then click the green "Checkout" button in the middle below the list of products.
  7. Log into your account or if you have not yet set up an account in this store you will need to do so now. Make sure you also fill in all the required fields (with a red *) in the billing and mailing address sections. This is required even if your order only contains downloadable products. If billing and mailing addresses are the same, you can fill in the billing name and address and then check the "same as billing" box near the top of the shipping section.
  8. When everything looks correct, press "Submit My Order."

 

 

Q) If I set up a username and password in the main noetic.org website can I login to the store with the same info?

  • No. Unfortunately, since this store is a totally separate website on a 3rd-party eCommerce platform, we are not able to integrate the two website databases. You may wish to use your same username and password you use for the noetic.org site when you create a new account here to help avoid confusion logging in in the future. Thanks for your understanding.
     

 

 

 

If you have any further questions, please email eStore@noetic.org or use the Contact Us link.

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