Shipping and Returns


Orders are processed on Monday morning for Tuesday shipment. Please take this schedule into account when placing your order.

We ship using the U.S. Post Office. The following shipping options are offered to facilitators upon checkout. We do not offer a required signature service.

o     Media Mail:                            3-10 business days  

o    Standard Post:                       2-8  business days

o   1st Class (up to 13 oz):           2-3  business days

o    Priority Mail:                           2-3  business days

o    Priority Mail Express:             Overnight

o    1st Class International            2 - 6 weeks

NOTE: Shipping times are estimates from the USPS and assume a Continental US destination and may vary for rural or international destinations. Please allow 5 business days beyond the above estimates before contacting us regarding an order that has not arrived. Thanks for your patience. 


Facilitators may return unused Participant Workbooks in excellent condition within 30-days of the original order shipping date for a full refund (excluding the shipping/handling costs).

The Group Process Guidelines for Facilitators training manuauls is not eligible for return or refund.

If you have any questions please contact us at